Last updated: 16 August 2026
We want you to be happy with your tribute. Because our products are personalised digital items, this policy explains your cancellation rights and when and how refunds apply. It forms part of our Terms of Service.
Every tribute can be created and previewed for free as a watermarked, low-resolution image before any payment. This lets you judge the likeness and quality first, so you only pay once you are satisfied with what you can see.
Consumers in the EU, UK and some other regions normally have 14 days to withdraw from an online purchase. For digital content, that right can end early once you have expressly asked us to begin delivery immediately and acknowledged that doing so ends your withdrawal right — we are completing that explicit confirmation step at checkout. Until it is live, if you are a consumer in a jurisdiction with a mandatory withdrawal right, contact us within 14 days of purchase and we will honour it in line with applicable law, in addition to the remedies below.
If a paid tribute has a genuine problem — a corrupted or undelivered file, or a result that materially differs from the free preview you approved — contact us at support@troveby.com within 14 days of purchase. We will first offer to regenerate or fix the tribute at no extra cost, and if we genuinely cannot make it right, we will refund you.
Outside the circumstances above, and because each paid tribute is a personalised digital product prepared for you and delivered immediately, purchases are generally non-refundable. This does not affect your mandatory statutory consumer rights.
Purchases and refunds are handled by our reseller and Merchant of Record, Paddle. Approved refunds are returned by Paddle to your original payment method, typically within 5–10 business days. You can also raise a billing query with Paddle directly using the receipt they email you after purchase.
If you don’t recognise a charge or think something went wrong, please contact us first at support@troveby.com — we can usually resolve it faster than a bank dispute.
Email support@troveby.com with the email address you used and, if you have it, the order or receipt reference from Paddle.